Privacy Policy
Effective Date: March 4, 2026
Connect Media (“Company,” “we,” “us,” or “our”) operates https://connectmedialcc.com (the “Website”). This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
We may collect personal information including your name, email address, phone number, and service request details when you submit a form on our Website. We may also automatically collect certain device information such as IP address, browser type, time zone, and cookies for analytics and security purposes.
How We Use Your Information
We use collected information to:
Respond to service inquiries
Coordinate HVAC service appointments
Provide customer support
Improve our Website and services
Maintain security and prevent fraud
Comply with legal obligations
We do not sell personal information.
SMS Communication & Consent
Connect Media provides conversational SMS messaging services on behalf of HVAC and home service contractors.
Users provide express written consent to receive SMS messages by submitting a service request form and checking a required SMS opt-in checkbox prior to submission. SMS messages are only sent to individuals who have directly requested service information.
Messages may include lead follow-up, appointment scheduling, appointment reminders, service confirmations, and customer support responses.
Message frequency varies. Message and data rates may apply. Users may reply STOP at any time to opt out of future SMS communications or reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase.
Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties or affiliates for marketing purposes. SMS consent applies only to communication related to the specific service request.
Third-Party Service Providers
We may use trusted third-party providers, including hosting, automation platforms, CRM systems, and messaging providers, to operate our services. These providers are required to safeguard personal information and use it only for authorized business purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet is completely secure.
Legal Disclosure
We may disclose information if required by law or if necessary to protect our rights or comply with legal obligations.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us at braxtonsteele@connectmedialc.com.
Contact Information
Connect Media
Republic, Missouri
Email: braxtonsteele@connectmedialc.com